User Terms and Conditions

BY ACCESSING OR USING THIS PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS OF USE (“TERMS OF USE” OR “TOU”), PRIVACY POLICY AND SUCH OTHER AGREEMENTS, AS MAY BE ADOPTED BY US FROM TIME TO TIME. PLEASE READ THESE AGREEMENTS CAREFULLY BEFORE ENTERING INTO A TRANSACTION ON THIS PLATFORM.

 

THIS DOCUMENT IS AN ELECTRONIC RECORD UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

 

 

“AFFILIATES” AS USED HEREIN MEANS, WITH RESPECT TO COMPANY, AN ENTITY THAT DIRECTLY OR INDIRECTLY CONTROLS, IS CONTROLLED BY OR IS UNDER COMMON CONTROL WITH COMPANY. “CONTROL” FOR THE PURPOSES OF THIS DEFINITION, MEANS DIRECT OR INDIRECT OWNERSHIP OR CONTROL OF MORE THAN 50% OF THE VOTING INTEREST OF AN ENTITY.

 

“BUYER/S”, “YOU”, “YOUR” OR “USER/S” MEANS A LEGAL PERSON WHO IS GIVEN ACCESS TO USE THE PLATFORM IN ACCORDANCE WITH THE TERMS CONTAINED HEREIN.

 

“COMPANY, US, OUR OR WE” AS USED HEREIN "ZVETYA LIFESTYLE" with its registered office at Regd. Office: # xxxxxxxxxxxx Address and its Affiliates.

 

“PROFILE” MEANS THE INDIVIDUALLY IDENTIFIABLE PROFILE OF USER CREATED AT THE TIME OF REGISTERING ON THE PLATFORM;

 

 “PLATFORM” MEANS AND REFERS TO THIS WEBSITE ‘www.zvetya.com', WHICH, ENABLES BUYERS TO ORDER AND PURCHASE PRODUCTS UNDER THE BRAND " ZVETYA LIFESTYLE"

 

PLEASE CAREFULLY READ THESE TERMS BEFORE ACCESSING, USING OR TRANSACTING ON THE PLATFORM.

 

1. GENERAL

   • By accessing, logging in, transacting on or using the Platform, You agree to these Terms.

   • These Terms incorporate by reference Privacy Policy (“Privacy Policy”) as set out at https://zvetya.com/policies/privacy. By using Platform, You agree to be bound by the Privacy Policy.

   • These Terms apply to all offers and contracts relating to the sale and delivery of Products by us. In other words, you agree to these Terms, when you (i) order anything from the Platform, (ii) order anything at any web page directly connected to the Platform or (iii) when you accept an offer from us. It is only possible to deviate from these Terms if agreed in writing by us.

   • These Terms also apply to all users of the Platform, including users who view and access the Content. “Content” includes the text, software, scripts, graphics, photos, sounds, music, videos, audio-visual combinations, interactive features and other materials You may upload, provide, view on, access through the Platform.

2. INTELLECTUAL PROPERTY:

   • Intellectual Property Rights (“IPR”) for the purpose of these Terms shall always mean and include copyrights whether registered or not, patents including rights of filing patents, trademarks, trade names, trade dresses, house marks, collective marks, associate marks and the right to register them, designs both industrial and layout, geographical indicators, moral rights, source code, technical data, broadcasting rights, displaying rights, distribution rights, selling rights, abridged rights, translating rights, reproducing rights, performing rights, communicating rights, adapting rights, circulating rights, protected rights, joint rights, reciprocating rights, infringement rights and further shall also include but not be limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code in relation to the Platform.

   • All IPR on the Platform are IPR of Company and/or its licensors and Content providers. All such copyright and marks are protected under applicable copyright, trademark, and other domestic and international proprietary rights laws. Any violation of copyright and other proprietary laws may result in severe civil and criminal penalties, including monetary damages. The Parties hereto agree and confirm that no part of any Intellectual Property rights mentioned hereinabove is transferred in the name of User and any intellectual property rights arising as a result of these presents shall also be in the absolute ownership, possession and our control or control of its owners/permitted assigns, as the case may be.

   • Every User hereby grants the Platform a perpetual, non-revocable, worldwide, royalty-free and sub-licensable right and license to use, copy, publish, transmit, reproduce, modify, adapt any Content provided or created by the User. Company shall have no liability for any infringement of intellectual property rights with respect to such Content created by the User.

3. UNAUTHORISED USE OF CONTENT

   • We view the removal or "take down" of Content from the Platform as a significant step. Consequently, if You believe Your copyright has been infringed by a posting on the Platform, We ask that You send us a written notification in the manner provided below. To be effective and to support immediate removal of the allegedly infringing Content, Your notification to us needs to include the following:

     • Detailed identification of Your copyrighted or otherwise protected work that You believe has been infringed.

     • Identification of the specific Content on the Platform that You claim is infringing Your copyrighted or otherwise protected work identified in item #(a) above.

     • Your contact information (email address preferred).

     • Contact information for the owner/administrator of the allegedly infringing webpage or other Content (email address preferred).

     • You must also include the following statements in Your written notification:

       • “I have a good faith belief that use of the copyrighted materials work described in this notification as allegedly infringing is not authorised by the copyright owner, its agent, or the law.

       • I swear, under penalty of perjury, that the information in this notification is accurate and that I am the copyright owner, or I am authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.”

       • You must then sign Your written notification.

     • Finally, send the completed written notification to EMAIL ID customercare@zvetya.com

4. LIMITATION OF LIABILITY

   1. IN NO EVENT WILL COMPANY, ITS AFFILIATES AND/OR ITS AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, LICENSORS BE LIABLE FOR ANY INJURY, LOSS OF PROFITS, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM POSSESSION, ACCESS, USE OR MALFUNCTION OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO, LOSS OF REVENUE, LOSS OF SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, DAMAGES TO PROPERTY, LOSS OF GOODWILL, DEVICE FAILURE OR MALFUNCTION AND, TO THE EXTENT PERMITTED BY LAW, DAMAGES, PROPERTY DAMAGES OR PUNITIVE DAMAGES FROM ANY CAUSES OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY OR OTHERWISE AND WHETHER OR NOT COMPANY, ITS AFFILIATES AND/OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL COMPANY’S, ITS AFFILIATES’ AND/OR ITS LICENSORS’ LIABILITY FOR ALL DAMAGES (EXCEPT AS REQUIRED BY APPLICABLE LAW) EXCEED AN AMOUNT EQUIVALENT TO INDIAN RUPEES ONE HUNDRED. THESE LIMITATIONS OF LIABILITY SHALL NOT BE APPLICABLE SOLELY TO THE EXTENT THAT ANY SPECIFIC PROVISION OF THIS LIMITATION OF LIABILITY IS PROHIBITED BY ANY FEDERAL, STATE, OR MUNICIPAL LAW, WHICH CANNOT BE PREEMPTED. THESE TERMS GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

5. Nothing in these Terms shall limit or exclude Our liability for:

   1. death or personal injury resulting from Our gross negligence;

   2. fraud or fraudulent misrepresentation; and

   3. any other liability that cannot be excluded or limited by applicable laws.

6. LICENSE AND CONTENT RESTRICTIONS

   1. LICENSE RESTRICTIONS:
      Except as expressly set out in these Terms, You agree:

      1. not to copy the Platform (including its specific design, user interface) except where such copying is incidental to normal use of Platform, or where it is necessary for the purpose of back-up or operational security;

      2. not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Platform;

      3. not to make alterations to, or modifications of, the whole or any part of Platform, or permit the Platform or any part of it to be combined with, or become incorporated in, any other programs including any root software;

      4. not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Platform or attempt to do any such thing except to the extent permitted by applicable law solely because it is essential for the purpose of achieving interoperability of Platform with another software program, and provided that the information obtained by You during such activities:

      5. is used only for the purpose of achieving interoperability of Platform with another software program;

      6. is not disclosed or communicated without Our prior written consent to any third party; 1 is not used to create any software that is substantially similar to the Platform.

      7. not to provide or otherwise make available the Platform in whole or in part (including object and source code), in any form to any person without prior written consent from us;

      8. to comply with all technology control or export laws and regulations that apply to the technologies used or supported by Platform in Your use of the Platform.

      9. to not use the Platform in an unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into Platform or any operating system and shall at all times remain compliant with laws applicable to Your use of Platform;

      10. to not infringe Our intellectual property rights or those of any third party or any license terms in relation to Your use of Platform or any service associated (to the extent that such use is not licensed by these Terms);

      11. not use the Platform in a way that could damage, disable, overburden, impair or compromise Our systems or security or interfere with other users; and

      12. not collect or harvest any information or data obtained from any Platform or Our systems or attempt to decipher any transmissions to or from the servers running any service for the Platform including attempt to sell, resale, broker, re-broker, reverse-engineer or make derivative works of such data.

   2. CONTENT USE RESTRICTIONS:
      The Content is provided to You ‘AS IS’.  All rights not expressly conferred by Us to You hereunder are specifically reserved solely to Us, our content partners and third party providers of the Third-Party Content. You may access Content for Your information and personal use solely as intended through the provided functionality of the Service and as permitted under these Terms. You may not

      1. use Content in an obscene, pornographic, defamatory, disparaging, infringing or other unlawful manner or in violation of any applicable laws, proprietary or privacy rights;

      2. Unless expressly permitted pursuant to Platform, use the Content for any commercial, promotional, advertorial, endorsement, advertising or merchandising purpose;

      3. share, re-distribute, reproduce, download, sub-license, publish, copy, create derivative works, offer for sale or use the Content and/or Ad-Content displayed on Platform (unless You are specifically permitted to share or copy by way of a ‘Share’ or ‘Copy’ button); and/or

      4. re-order, re-purpose, modify, edit, obscure or truncate in any way the Content, Ad-Content or Platform.

      5. You understand that when using the Platform, You will be exposed to Content from a variety of sources, and that Company is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Content. You further understand and acknowledge that You may be exposed to Content that is inaccurate, offensive, indecent, or objectionable, and You agree to waive, and hereby do waive, any legal or equitable rights or remedies You have or may have against Company with respect thereto.

7. ACKNOWLEDGEMENTS
   You agree and acknowledge that:

   1. The Platform includes third party Content, advertising information or promotional material (collectively “Third Party Content”) and it is hereby clarified that Company is not responsible or liable for any Third Party Content, the intellectual property and other proprietary rights in the Third Party Content. Company is not responsible for the accuracy of any Content which may be accessed or provided by You. Your use of the Platform, the Ad-Content and the Content, including Your election to view, contribute, interact with or action upon the same is at Your sole risk and discretion.

   2. The Platform may also contain links to other websites, which are not operated by the Platform, and the Platform has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site.

   3. You will need to make Your own independent judgment regarding Your (i) direct interaction with any third-party landing pages/ websites/ applications where Company redirects You; or (ii) Your participation in promotions or interaction with Third Party Content of any advertisers, content providers, e-commerce partners, reward partners or payment facilitators even if you elect to engage with any such content such as games, promotions, advertisement, product purchase on the Platform.  We assume no liability for the same and Your correspondence or business dealings with, or participation in promotions/content of advertisers, content providers, e-commerce partners, reward partners or payment facilitators found on Platform, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between You and such third party. We urge You to refer and review the terms of use, warranties and license agreements of such third-party promotions, content partners, streaming partners, e-commerce partners, sponsors, advertisers, websites, applications and other landing pages that You interact with. 

   4. You are responsible for providing, at Your own expense, all equipment and resources necessary to use the Platform and services, including a computer, software, modem, and internet access (including payment of all fees associated with such access). Mobile internet transmissions are never completely private or secure and the transmission of Content, and Your use of the Platform may be affected, interrupted or disrupted for reasons beyond Company’s reasonable control. Any message or information You send using Platform may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

8. TERMINATION

   1. These Terms will terminate automatically if You fail to or Company suspects that You have failed to comply with its terms and conditions. In such an event, Your Platform may be disabled and You must cease using the Platform, the Content comprising the Platform. Company reserves the right, without liability, to change, suspend, remove, disable or terminate access to the Platform, Content comprising the Platform or certain areas or features of the Platform, at any time for any reason (including without limitation to protect Our interests, on account of investigation for a suspected violation of these Terms or as a result of Us finding that a violation of these Terms has occurred), with or without notice. Company further reserves the right to change, modify, update, impose limits, deny or create different access to the use of the Platform, the Content comprising the platform and/or its features, or any part thereof, without prior notice provided however that Company will comply with all applicable privacy laws in implementing such changes.

9. INDEMNITY

   1. You hereby agree to defend, indemnify and hold harmless Company, its Affiliates, licensors, third party partners, officers, directors, employees and agents, from and against any and all claims, damages, actions, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from: (i) Your use of and access of the Platform, Content comprising the Platform; (ii) Your Content contributed to the Platform (iii) Your violation of any term of these Terms; (iv) Your violation of any terms and conditions, policies etc. accepted by You; and (v) Your violation of any third party rights.

   2. This defense and indemnification obligation will survive these Terms and Your use of the Platform.

10. YOUR CONTENT, CONDUCT AND RESPONSIBILITY

    1. You shall be solely responsible for Your Content and the consequences of submitting and publishing Your Content on the Platform. You affirm, represent, and warrant that You own or have the necessary licenses, rights, consents, and permissions to publish Content that You submit; and You license to Company all patent, trademark, trade secret, copyright or other proprietary rights in and to such Content for publication on the Platform pursuant to these Terms. You may remove Your Content from the Platform at any time. You must remove Your Content if You no longer have the rights required by these Terms.

    2. By posting information/ content on the Platform You agree that You will not upload, share, post, or otherwise distribute or facilitate distribution of any Content that :

       1. is unlawful, threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another user’s privacy, or is otherwise tortious or contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates Company’s content guidelines, rules or policies;

       2. harms minor in anyway or is grossly harmful, blasphemous; hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling;

       3. victimizes, harasses, degrades, or intimidates an individual or group of individuals based on religion, gender, sexual orientation, race, ethnicity, age, disability, or other legally protected basis

       4. belongs to another person and to which the user does not have any right to and/or infringes on any right of publicity, moral right, or other proprietary right of any party;

       5. constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as "spamming"), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;

       6. contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; or

       7. impersonates any person or entity, including any of Our employees or representatives or deceives or misleads the addressee about the origin of such Content and/or messages or communicates any information which is grossly offensive or menacing in nature;

       8. threatens the unity, integrity, defense, security or sovereignty of any nation, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offense or prevents investigation of any offense or is insulting any other nation.

       9. You agree that We may, at any time and at Our sole discretion, terminate Your membership, account, or other affiliation with Our Platform without prior serving any notice to You for violating any of the above Terms and associated provisions. Upon such termination, You agree that We may remove any and all Content that You may have posted to. In addition, You acknowledge that We do and will cooperate fully with any investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal or civil violations.

       10. You understand that the Company does not guarantee any confidentiality with respect to any Content You submit. By submitting any Content to Us, You are placing the information in the public domain and hence, the information is deemed non-confidential.

       11. For clarity, You retain all of Your ownership rights in Your Content. However, by submitting Content to Company, You hereby grant Company a worldwide, perpetual, non-exclusive, royalty-free, commercial use, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, modify, re-brand, publish, adapt, make available online or electronically transmit, and perform the Content in connection with the Platform, Company’s (and its successors' and Affiliates') and/or its third-party partner’s and/or collaborator’s business  including without limitation for promoting and redistributing part or all of the Content (and derivative works thereof) in any media formats and through any media channels including without limitation on Company’s owned and/or operated content platforms, sites, and/or applications (collectively “Company Properties”). You also hereby grant each user of the Company Properties a non-exclusive license to access Your Content through the Company Properties, and to use, reproduce, distribute, display, publish, make available online or electronically transmit, and perform such Content as permitted through the functionality of the Company Properties and under these Terms.

       12. Subject to applicable laws including as per the Infotech Laws, at Our sole discretion, We may employ automated monitoring devices or techniques to protect Our users from mass unsolicited communications (also known as "spam", other types of electronic communications that We deem inconsistent with Our business purposes, and/or content that is breaching our Content Guidelines and these Terms. However, such devices or techniques are not perfect and may affect the transmission of both legitimate and unsolicited content/ communications between parties. Regardless, You agree that We are not responsible for any legitimate Content, and communication that is blocked, or for any unsolicited Content, and communication that is not blocked. Company will not be responsible for any information shared between the users. Company will retain Your Content, information and communications (including Your Registration Data, information collected pursuant to Your use of the Platform, photos, videos and files) for internal quality monitoring purposes, content moderation and take down, or otherwise as required under applicable laws.

11. YOUR PROFILE AND YOUR INFORMATION (privacy policy)

    • Users are required to register on the Platform by submitting the requisite documents and information (including (including without limitation phone number, name, age, gender, KYC Documents, financial details, GST details where applicable, etc) and subsequently creating a Profile. Upon successful registration, Buyers will be issued a username and password which are linked to Your Profile. These are non-transferable. Please keep this information confidential as You are responsible for all acts or omissions committed on the Platform using Your username or password and for all the information / content posted under Your Profile. Buyers are prohibited from selling, trading, or otherwise transferring their Profiles to other persons. Representatives of the Company may assist the Buyers with creating their account and registering them on the Platform.

      • By creating a Profile, You confirm that the information in Your Profile is accurate, genuine and will be regularly updated and You shall immediately notify Us of any unauthorized  use of Your Profile or any other breach of these Terms of Use or security known to You.

      • By creating a Profile, You will be responsible for maintaining the confidentiality and security of Your Profile, and are fully responsible for all activities that are carried out through Your Profile. You agree to (a) immediately notify the Company of any unauthorized use of Your Profile or any other breach of security, and (b) ensure that You exit from Your Profile at the end of each session. the Company cannot and will not be liable for any loss or damage arising from Your failure to comply with these requirements.

      • Further We do not have/share any liability in the event of any financial loss or any form of damages due to the inaccurate information provided by the user of the Platform. You are solely responsible for the activity that occurs on Your account whether or not You have authorized such activities or actions and shall, at all times, keep the Company indemnified in this regard and You must keep Your account password, if any, secure. You must notify the Company immediately of any breach of security or unauthorized use of Your account. You may not use Your account to breach the security of another account or attempt to gain unauthorized access to another network or server. Not all areas of the Platform may be available to You or other authorized users of the Platform. You shall not interfere with • anyone else's use and enjoyment of the Platform or any associated services or features. Users who violate systems or network security may incur criminal or civil liability in accordance with the law of the land.

      • The Company does not pre-screen Your Profile information or User Content. However, the Company at its discretion and in accordance with applicable law may monitor any content or information posted by You and may remove any User Content from the Platform if the Company determines in its sole discretion that such User Content is in violation of these Terms of Use, breaches its contractual obligations or any applicable law. Where the Company removes User Content from the Platform, the Company will make reasonable efforts to inform the User who had posted such User Content. Such actions do not in any manner, negate or dilute the Company’s position as an intermediary under applicable laws or impose any liability on the Company with respect to User Content.

      • Some of the Profile data may be considered personal information under data privacy laws applicable in relevant jurisdictions. Further, for Platform to provide optimum end user experience, We may also collect and/or obtain certain other end user information (including without limitation phone Device-related information, IP address, location data etc.). You consent to such end user information and the Profile data being collected, used and processed in accordance with the provisions of the Privacy Policy.

      • Further, You authorise Us to:

        • collect, use, share, process and store all information provided by You and Your access information including the IP address, IMEI number and MAC address of the computer / device from where the Platform was accessed;

        • either directly, or through third parties, verify and confirm information in Your Profile;

        • contact You using the information in Your Profile and provide promotional materials that may be of interest to You;

        • use any and all of the information provided by You to create Your Profile; and

        • modify, limit or delete Your Profile as may be required.

        • You hereby agree and consent to receive all communications at the mobile number provided by you, even if this mobile number is registered under DND/NCPR list under TRAI regulations. And for that purpose, You further authorise the US to share/disclose the information to any third party service provider or any affiliates, group companies, their authorised agents or third party service providers.

12. PAYMENT TERMS

    1. Prices for Products are described on our Platform and are incorporated into these Terms by reference. All prices are in Indian Rupees. Prices, Products and services may change in accordance with the brand guidelines or other terms and conditions, laws, etc. applicable to each Product. Users further undertake that by initiating a transaction, the User is entering into a legally binding and enforceable contract with the Company to purchase the products using such payment facilities as may be permitted by applicable laws and as may be accepted by the Platform.

    2. The Platform does not charge any registration/membership or browsing fee. However, the Platform reserves the absolute right to alter the fee policy from time to time. In the event, the Platform alters its services, it may introduce new fees for such altered services. All such fees that the Platform may charge will be intimated to the Users and such change shall automatically become effective immediately after they are posted on the Platform. All such fees charged by the Platform shall be in Indian Rupees. The Users continued use of the Platform shall be deemed as an acceptance of the amended terms and conditions.

    3. The Platform may enter into agreements with third party payment gateway aggregators and financial institutions authorised by the Reserve Bank of India for collection, refund and remittance and to facilitate payment between Users and Company.

    4. While availing any of the payment method/s available on the Platform, the Platform will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the User due to:

       1. Lack of authorisation for any transaction/s, or

       2. Exceeding the preset limit mutually agreed by and between the User and relevant banks of the User, or

       3. Any payment issues arising out of the transaction, or

       4. Illegitimacy of the payment methods (credit/debit card frauds etc.) being used by a User;

       5. Decline of transaction for any other reason(s) 

    5. Notwithstanding anything contained herein, the Platform reserves the right to conduct additional verification for security or other reasons if it is not satisfied with the credibility of the User.

    6. Use of the payment facilities provided by the Platform shall not render the Platform liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the Products listed on the Platform. The Platform shall not be responsible for any damages, interests or claims arising from not processing a transaction.

    7. Every User hereby agrees to provide accurate information, such as credit/debit information for purchasing Products on the Platform. Every User further warrants that he/she shall not use payment information or instrument that is not lawfully owned by the User. The Platform shall not utilise or share with any third party unless required as per law, regulation or court order or in accordance with the terms of the Privacy Policy. The Platform disclaims all liabilities arising out of loss of any information pertaining to the Confidentiality of the credit/debit card details or pre-paid instrument account. In addition to these Terms, the terms and conditions of the bank or other financial institution shall also be applicable to every User. The Platform disclaims any liability arising out of declining of payment by such bank or financial institution.

    8. The Platform may in its sole discretion impose limits on the number of transactions which an individual holding a financial instrument may use for payment for Products.

    9. Additionally, the Platform reserves the right to refuse to process transactions exceeding such limits and transactions by Users that have incurred questionable charges and amounts.

    10. The Platform is merely a facilitator for providing the User with payment channels through automated online electronic payments (either itself or through Service Providers), cash on delivery, collection and remittance facility for the payment of Products purchased by the User on the Platform using the existing authorised banking infrastructure and credit card payment gateway networks (of either the Platform or Service Providers).

13. SHIPPING AND DELIVERY
    All Products purchased from the Platform shall be delivered to the User by standard courier services by the Platform through a logistics partner. All deliveries where applicable shall be made on a best efforts basis, and while the Platform will endeavour to deliver the Products on the dates intimated, the Platform disclaims any claims or liabilities arising from any delay in this regard. A nominal fee may be charged on all cash on delivery (“COD”) orders. The COD charge can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned or if the cancellation request is raised after the order is shipped.

    1. the Platform shall not be responsible for any delay in the delivery of the Products. the Platform shall not be liable for any damage to the Product in transit due to mishandling by the logistics partner.

    2. The logistics partner supported by the Platform will make a maximum of three attempts to deliver your order. In case the User is not reachable or does not accept delivery of products in these attempts Company reserves the right to cancel the order(s) at its discretion.

    3. An estimated delivery time shall be displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

    4. Sometimes, delivery may take longer due to inter alia:

       1. bad weather

       2. flight delays

       3. political disruptions

       4. other unforeseen circumstances

    5. In the event any delay in delivery of a Product is expected, the Platform may, at its sole discretion, intimate the User who may have purchased the same, regarding such delay.

    6. The Platform shall not be held responsible and will bear no liability in case of failure or delay of delivering the Products including any damage or loss caused to the Products.

    7. Where there is a likelihood of delay in delivery of the Products, the User may be notified of the same from time to time. However, no refunds may be claimed by the User for any delay in delivery of the Products, which was caused due to reasons beyond the control of the Platform.

    8. However, in case where a damage has been caused to the Products ordered, Company shall replace the products as per the Company’s replacement policy as may be indicated on the Platform along with the Product.

    9. No deliveries of the Products shall be made outside the territorial boundaries of India.

    10. In case a User purchases multiple Products in one transaction, Company may deliver the same together. However, this may not always be possible and shall be subject to availability of stock.

    11. If a User wishes to get delivery to different addresses, then the User shall be required to purchase the Products under separate transactions and provide separate delivery addresses for each transaction, as may be required. The User agrees that the delivery can be made to the person who is present at the shipping address provided by the User.

    12. Please note that dispatch estimates are just estimates. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by email if any products you order turn out to be unavailable.

    13. The Platform shall not compensate for any mental agony caused due to delay in delivery. The Users can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the Users will be refunded back the price of the product in the account or payment wallet, in accordance with the options chosen by you, as soon as the order is successfully canceled.

14. OTHER IMPORTANT TERMS

    1. MISCELLANEOUS: These Terms and the Privacy Policy represent the complete agreement concerning this license between the parties and supersede all prior agreements and representations between them. Company reserves the right, at its discretion, to change, modify, add or remove portions of these Terms provided that in case of any material changes which impacts the rights and obligations of the User, Company shall attempt to notify the User of such material changes and shall post the updated material terms on this page. In addition, when using particular features, services or Your Content on the Platform, You shall also be subject to any posted rules applicable to such features, services or Your Content that may contain terms and conditions in addition to those in these Terms. All such additional guidelines or rules are hereby incorporated by reference into these Terms. The date these Terms were last revised is identified at the top of the page. Subject to requirements of express consent under any applicable data privacy laws which We comply with, Your continued use of the Platform after We make changes is deemed to be acceptance of those changes, so please check the applicable Terms and/or policy(ies) periodically for updates. If any provision of these Terms is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the remaining provisions of these Terms shall not be affected. You may not assign Your rights and obligations under these Terms to any party, and any purported attempt to do so will be null and void. We may freely assign Our rights and obligations under these Terms of Use to any party whatsoever without any permission from You.

    2. GOVERNING LAW AND DISPUTE RESOLUTION: Except in cases of exclusive jurisdiction of applicable local laws or where expressly prohibited by applicable laws, these Terms, its subject matter and its formation, are governed by Indian law. You and We both agree that the competent courts of India will have non-exclusive jurisdiction.

15. CONTACT INFORMATION AND COMMUNICATION:

    1. Customer Support: Any enquiries You may have about Our service and features or if You need assistance with the Platform, You may write to Us at support@zvetya.com and 080- 8888888$$$$

    2. Data Privacy: To ask questions on data privacy, exercise applicable data subject rights (to the extent you may enjoy any data subject rights as per privacy laws applicable to you) and our privacy practices, please email us at .privacy@zvetya.com    

    3. Content Grievances: If you see something objectionable, offensive, or adversely affects you or your community, or if you have any consumer complaint relating to the products on the Platform you can report it to our Grievance Officer at zvetya@zvetya.com with the relevant details of your complaint/ concern.

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Please keep in mind that mere reporting to the Company doesn't guarantee that certain content will be removed from the Platform, however, we are committed to creating a safe environment and will consider all your genuine grievances/ complaints.